Customer Service and Operations Manager (CSOM) at Mkombozi Bank, February 2025

Mkombozi Commercial Bank PLC (MKCB) started as an initiative of the Tanzania Episcopal Conference in 2009 to establish a Commercial Bank with the main objective of serving and supporting the emerging Tanzanian businesses for provision of financial services.

MKCB target markets are small and medium sized entrepreneurs, companies, SACCOS, intitutions such as schools, universities, hospitals and corporations. MKCB serves the need of growing companies, middle-market and large corporations, institutional investors, financial institutions and Government entities.

MCKB has 12 branches and more than 500 agents across Tanzania, currently our branches we are available in 8 Regions; Dar es Salaam, Mwanza, Moshi, Bukoba, Morogoro, Dodoma, Iringa, Njombe and Arusha.

OPEN JOB VACANT

Job Title: Customer Service and Operations Manager (CSOM)

Education: – Holder of Bachelor of Commerce and Finance, Economics, Business administration or its equivalent – CPA (T)/ACCA holder; Master’s degree inrelevant field will be an added advantage

Experience: Should possess at least 5 years of work experience in financial Management with at least 3 years in supervisory level

Job Responsibilities

· Strong knowledge of banking operations, KYC, AML, and compliance regulations
. Excellent leadership and team management skills
· Proficiency in branch cash management, reconciliation, and
· financial controls
. Strong customer service orientation with the ability to handle
· complex inquiries and issues

Ability to manage risk and implement security and control measures effectively Send CV and Cover letter to the below email.

Deadline: 28th February 2025

Email: recruitment@mkombozibank.co.tz

NB: Only shortlisted candidates will be contacted given the volume of applications